As a learner at First Aid England you have certain rights.
You have the right to:
- High quality training
You can expect the highest standards of quality training from suitable qualified Trainers.
- Be treated with respect
You will be treated with respect, courtesy and consideration for your dignity, religious and philosophical beliefs.
All staff with treat you politely and pleasantly.
- An explanation
If you are not satisfied with the service you receive, we encourage you to tell the Trainer. You have the right to a reasonable explanation.
- Make a complaint
If the Trainer is unable to resolve the problem, please see the complaints procedure below.
At First Aid England we adopt a proactive approach to resolving any complaint to the customers satisfaction. To ensure this is as efficient as possible we promise to listen to you and investigate your complaint or concerns. We will respond to your complaint as quickly as possible and aim to resolve your complaint.
Contact the Trainer
The first step if you have a complaint is to talk to the Trainer. The Trainer will listen to you, take your complaint seriously and try to resolve the problem immediately.
Contact Head Office
If you are not satisfied with the outcome, the next step is to notify the training centre 01695 712596 or write to us First Aid England Ltd, Suite 18, West Lancs Investment Centre, Whitemoss Business Park, Skelmersdale, Lancashire, WN8 9TG. A Customer Relations Officer will investigate your compliant and respond to you with the outcome. You will have the right to escalate your complaint if you are unhappy with the outcome.